Our client are
the UK’s first
powered by smart technology. Their patented technology provides real time visibility on service
delivery, offering data driven assurance that issues are being resolved, with critical detailed evidence
to demonstrate compliance.
Their unique combined service offering provides a new way for customers to manage outdoor assets
by bringing together multiple outdoor services to ensure enhanced outdoor estate safety, compliance
and commercial efficiency.
They provide a full range of grounds maintenance, surfacing, infrastructure, EV and winter services to
their clients nationwide. They manage more than 7,500 sites, for some of the UKs biggest
organisations, including Tesco, BP and the NHS.
Due to unprecedented growth, they are looking to recruit an experienced Business Development
Manager (Grounds Division) In the Northern region of the UK.
This is an exciting opportunity to join our client, in return for the right candidate they offer a
competitive salary dependent on experience, with opportunity for further development and career
growth. Pension scheme and 20 days annual leave plus bank holidays.
The role of the Service Delivery Manager (SDM) within the our clients Grounds Maintenance Division,
is to manage team performance, controlling service quality and ensuring it is delivered in a safe,
efficient, and professional manner. It is an operational role, leading, monitoring, and supervising
delivery teams. It will require first response to ‘ad-hoc’ and ‘customer requests’, forging a link to
delivery and management personnel.
The SDM’s focus is on keeping our clients customers satisfied with their services, fixing any reliability
issues, tracking service metrics, adhering to budgets, and helping lead the teams responsible for
getting services delivered to clients in a safe and professional manner, in accordance with client
specifications and our clients policies and procedures.
The SDM should also be prepared to take the initiative and continually improve operational activity.
SDM’s should demonstrate leadership within the business and have ambition to progress and develop
The Service Delivery Manager is critical in decision making processes within the business and must
gain the trust and loyalty of all stakeholders in the company, with all decisions must be communicated
Exceptional service standards must be maintained for our customers through education and support,
alongside cultivating a positive and engaging culture.
· Full time, permanent role, standard hours are 8am-4pm or 9am-5pm, Mon-Fri.
· Field based in the North London area (ideally Enfield / Barnet/M25 corridor areas)
Key responsibilities for this role include but not are not limited to:
Contribute fully to the effective running of our clients contracts
Participate in securing the long-term future of contracts
Provide the leadership required to meet company objectives
Maintain & develop good relationships with existing clients and suppliers, by managing and
meeting the various business requirements
Drive team performance to ensure full utilisation, high levels of productivity and specified
outputs, providing reports to the management team.
Report staff issues, absence and concerns, adhering to company procedures and polices
Assist in the recruitment, training and motivating of staff under your supervision
Monitor the performance of the operation through the proper reporting procedures
Proactively target additional business: reporting opportunities for additional revenues and
assisting in the tendering and pricing of works
Take responsibility for health and safety at the point of delivery, undertaking risk
assessments, monitoring the implementation of control measures, and actively participate in
the maintenance and improvement of the overall Company Health and Safety culture
Report all accidents, near misses, and any health, safety and environmental concerns raised.
Be the first point of contact for escalations, and problem resolution.
Focused on problem, cause, solution to support continual development.
Keep abreast of current horticulture techniques and help establish training programmes for
The role may require additional duties to be performed outside of the day-to-day role to ensure the
efficient running of the department or business area.
We are looking for someone who:
Has 2- 3 years’ relevant service delivery management experience in grounds maintenance
and be a good mentor/ leader for the team.
Possesses good management and operational skills, and is responsive to client requests.
Is able to deputise for the Contracts Manager and multitask to deliver results and find
solutions in an ever-changing environment.
Has experience in leading a team where the customer is at the heart of the business.
Can demonstrate success in improved service delivery and customer satisfaction.
Focusses on the career growth and development of team members.
Has good IT skills, with strong knowledge of MS Office (Strong Word and Excel) and
Has good command and excellent knowledge of the English language; both written and
Has a recognized training SMSTS qualification.
Has a clean, valid drivers’ licence (company vehicle will be provided)